Frequently Asked Questions About SaskTel Email

For incoming mail using IMAP, use imap.sasktel.net on port 993 with SSL/TLS encryption. If you prefer POP3, use pop.sasktel.net on port 995 with SSL/TLS. For outgoing mail, configure smtp.sasktel.net on port 465 with SSL/TLS, or alternatively port 587 with STARTTLS encryption. Port 587 typically works better on restricted networks like hotels, airports, or corporate environments where port 465 might be blocked. Always enable authentication for the outgoing server using the same username and password as your incoming server. Your username is your complete email address including @sasktel.net.

Password resets must be completed through your SaskTel account management portal, not through the email interface itself. Log into your SaskTel MySaskTel account using your account credentials. Navigate to the email settings section and select the password reset option. You'll need to verify your identity through security questions or a verification code sent to your registered phone number. The new password must be at least 8 characters and include uppercase letters, lowercase letters, and numbers. After changing your password, you must update it in all email clients and devices where you've configured your SaskTel email, as they won't update automatically. Allow 5-10 minutes for the password change to propagate through all servers before attempting to log in.

Several factors influence spam filtering on the recipient's end. First, ensure your email doesn't contain excessive links, particularly shortened URLs, which trigger spam filters. Avoid using all capital letters in subject lines or excessive exclamation marks. If you're sending to multiple recipients, use BCC rather than CC to prevent your message from appearing as bulk mail. Your sending reputation matters significantly - if your account was previously compromised and sent spam, your address may be on blacklists. Check your sent folder for any messages you didn't send, which would indicate compromise. Additionally, recipients who previously marked your messages as spam will continue to see your emails filtered. Ask recipients to check their spam folders, mark your message as 'not spam,' and add your address to their contacts, which typically whitelists future messages.

Yes, both iOS and Android devices fully support SaskTel email through their native mail applications. On iPhone, open Settings, scroll to Mail, tap Accounts, then Add Account. Select 'Other' and choose 'Add Mail Account.' Enter your name, full SaskTel email address, password, and a description. The phone may attempt automatic configuration, but manual setup often works better. Choose IMAP as the account type, then enter imap.sasktel.net for incoming server and smtp.sasktel.net for outgoing server. On Android, open your Email or Gmail app, select Add Account, choose 'Other' or 'Personal (IMAP/POP3),' and follow similar steps. Both platforms require port 993 for IMAP with SSL enabled, and port 465 or 587 for SMTP with SSL/TLS. The about page contains additional mobile configuration tips for specific device models.

Start by checking your mailbox storage quota through webmail - a full mailbox rejects incoming messages. Log into webmail and look for storage indicators, typically shown in the settings or account information section. If you're above 90% capacity, delete old messages and empty your trash and spam folders completely. Next, check your spam folder, as aggressive filtering sometimes catches legitimate mail. If specific senders report their messages are bouncing, ask them to forward you the bounce message, which contains diagnostic codes. Error code 550 means the message was rejected, often due to full storage. Verify your email forwarding rules haven't been accidentally configured to redirect messages elsewhere. Finally, confirm your email client is actually connecting to the server - check the last sync time. If it shows hours or days ago, you have a connection issue requiring server setting verification as detailed on the index page.

SaskTel email storage allocations vary by service plan, ranging from 1GB for basic accounts to 10GB for premium service tiers. To check your specific allocation, log into SaskTel webmail and look for the storage meter, usually displayed in the lower left corner or under account settings. The system displays both total capacity and current usage. When you reach 95% capacity, incoming mail delivery becomes unreliable. Messages with attachments are particularly storage-intensive - a single email with a 10MB PDF consumes significantly more space than hundreds of text-only messages. To manage storage effectively, regularly delete emails older than 12 months that you don't need for record-keeping. Use the search function to find messages with large attachments by searching for common file types like .pdf, .jpg, or .zip. Consider downloading important attachments to your computer or cloud storage, then deleting the original emails to reclaim space.